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AI & Automation

AI and automation applied to real business work

We are not interested in adding AI for the sake of it. We look for the parts of your day that are repetitive, manual and error-prone — answering the same questions, copying data between tools, chasing status updates — and we automate those specific things.

You probably need this if…

  • Someone answers the same fifteen questions every single day.
  • Information is re-typed from one system into another by hand.
  • Customers chase you for updates you could send automatically.
  • Reports get compiled manually at the end of every week.
Capabilities

What's included.

AI in your product

  • AI customer support trained on your own information
  • AI product assistants that help customers choose
  • Search that understands intent, not just keywords
  • Recommendations based on real behaviour
  • Summarising, classifying and routing incoming requests
  • Extracting structured data from messy documents

Automation

  • WhatsApp and messaging automation
  • Order and enquiry routing
  • Automatic notifications and status updates
  • Scheduled reports and reminders
  • Data synchronisation between tools
  • Approval and escalation workflows
What you get

Delivered, deployed and handed over.

Including the parts that usually get skipped — documentation, access, and a system your team knows how to use.
  • 01

    Process audit and automation plan

  • 02

    Built and tested automations

  • 03

    AI features integrated into your product

  • 04

    Monitoring and fallback behaviour

  • 05

    Documentation of what runs when

  • 06

    Tuning after launch

How we work

Seven steps, and none of them are a surprise.

You always know which stage the project is in, what was decided, and what happens next.
  1. 01

    Understand

    We start by understanding your business, your workflow, and what you actually need — which is often not what the brief says.

    • Workflow mapping
    • Requirements
    • Constraints
  2. 02

    Plan

    We define the right architecture, features and user experience before development begins, so the expensive decisions get made early.

    • Architecture
    • Feature scope
    • Timeline
  3. 03

    Design

    We design a polished interface around your brand — screen by screen, on desktop and mobile, before a line of production code exists.

    • Interface design
    • Responsive layouts
    • Design system
  4. 04

    Build

    We develop the frontend, backend, database, integrations and business logic — and keep you looking at working software as it goes.

    • Frontend
    • Backend & database
    • Integrations
  5. 05

    Test

    We test performance, responsiveness, usability and every workflow the system supports, including the ones that only fail on a bad connection.

    • Cross-device testing
    • Performance
    • Workflow validation
  6. 06

    Launch

    We deploy everything, configure the server, secure it, and make sure the system is genuinely production-ready before we call it live.

    • Deployment
    • Domain & SSL
    • Monitoring
  7. 07

    Support

    We can keep maintaining, improving and expanding the platform — most of what we build grows after launch rather than standing still.

    • Maintenance
    • New features
    • Technical support

Ready to talk about ai & automation?

Send us the situation as it is today — including the messy parts. That's the useful information.

Prefer something quicker? Email hello@devhub.it.com.